At Sofie Bit, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we provide an easy return and refund process in accordance with the terms below.
Returns
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You may request a return within 7 days of receiving your order.
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Returned items must be unused, in their original packaging, and in the same condition as delivered.
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To initiate a return, please contact our support team at [email protected] with your order details.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 10 business days.
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Refunds will be issued through the same payment method used during the purchase.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or usage reasons. These will be clearly mentioned on the product page.
Exchanges
We currently do not offer direct exchanges. If you wish to get a different item, please return the original order and place a new one.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund at no additional cost to you.